Effective Date: 2024-11-21
Welcome to Ordrq. This SMS Notification Policy outlines the terms and conditions for SMS notifications sent to vendors of our partner websites when their site receives orders, bookings, or reservations.
1. Purpose of SMS Notifications
We provide SMS notification services to ensure vendors stay informed about activities such as:
- New orders placed on their site.
- Booking confirmations or reservations received.
- Important updates related to their site activities.
This service enhances real-time communication and supports efficient business operations for our vendors.
2. Eligibility for SMS Notifications
Vendors using our platform are automatically enrolled in the SMS notification service if they meet the following criteria:
- They own or manage a website integrated with our system.
- Their website actively receives orders, bookings, or reservations.
- They provide a valid and operational phone number.
3. Scope of Notifications
Notifications sent via SMS include, but are not limited to:
- Order confirmations, including details like order ID, amount, and customer information.
- Booking or reservation confirmations, including booking details and customer contact.
- Alerts for canceled or modified orders, bookings, or reservations.
4. Vendor Responsibilities
Vendors are responsible for:
- Providing and maintaining an accurate and active phone number for SMS delivery.
- Ensuring compliance with local laws and regulations regarding SMS services in their region.
- Updating their contact information promptly if it changes.
5. Privacy and Data Protection
We prioritize the privacy and security of your information. The following measures are taken:
- SMS notifications are strictly related to site activities and are not used for marketing or promotional purposes without explicit consent.
- Phone numbers and related data are stored securely and only used for the intended purpose.
- We comply with applicable data protection laws and will not share vendor information with third parties without consent.
6. Costs and Fees
While we provide SMS notifications as part of our service, vendors should note:
- Any additional fees or charges incurred due to receiving SMS (such as carrier fees) are the vendor’s responsibility.
- An optional premium SMS service with advanced features may be available at additional cost.
7. Opting Out of SMS Notifications
Vendors can choose to opt-out of SMS notifications by:
- Contacting our support team at admin@ordrq.com.
- Updating notification preferences in their vendor dashboard.
Please note that opting out may limit real-time updates about orders, bookings, or reservations.
8. Limitation of Liability
While we strive to ensure timely delivery of all SMS notifications, we are not responsible for:
- Delays or non-delivery of SMS due to issues with the vendor’s mobile carrier.
- Losses incurred due to delayed or undelivered notifications.
9. Modifications to the Policy
We may update this SMS Notification Policy from time to time. Vendors will be notified of significant changes via email or SMS. The updated policy will also be published on our website. Continued use of our SMS services indicates acceptance of the revised terms.
Contact Us
If you have any questions or concerns regarding this SMS Notification Policy, please contact us at:admin@ordrq.com